| Q. I am unable to sign on, what do I do |
| A. Contact “CC Setup” listed at the bottom of the email you received. You may also select the “Live Chat” option on the website to be directed to a representative. |
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| Q. What types of credit cards are accepted? |
| A. We currently accept Visa, Master Card, American Express, and Discover. |
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| Q. Will my credit card information be secured? |
| A. CyberSource is a secured credit card processing website. You will be required to manage your own account as Baker & Taylor will only have visibility of the last 4 digits of your card. |
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| Q. Will I be charged a fee for using my credit card? |
| A. If you do not currently have credit card terms with Baker & Taylor, YBP Library Services, or JA Majors, you may be subject to a 2.5% fee. Contact your financial service representative for more information. |
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